Gambling Commission sets new rules on operators for at-risk customers

The Gambling Commission has introduced a new set of regulations that come into force on 12 September and will affect the way operators interact with customers. On September 12, the new player monitoring rules come into force. The Gambling Commission expects operators to monitor how they identify vulnerable customers, indicators of harm, when to use automated systems and processes, and how to assess the impact … Continue

UKGC introduces tighter measures to protect players

The UK Gambling Commission has published new guidance for online operators, imposing tighter measures that protect gamblers during this lockdown. Included in the guidance is the need for affordability checks, prevention of reverse withdrawals, and restrictions on bonus offers. However, the UKGC does stipulate that “there is no evidence to suggest an increase in problem gambling,” with a market shift as a result of COVID-19 … Continue

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